Privacy Policy

Mobile Clutch Repair Essex is a mobile automotive repair service operating across Essex, UK. We provide clutch replacement, clutch repair, gearbox services, and related mechanical work at customers' homes and workplaces.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Phone: 07427 816536 Email: ogautosservices@yahoo.com

We collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or quote request via our contact form
• Call us directly
• Send us an email

The personal data we collect may include:

• Your full name
• Phone number
• Email address
• Vehicle details (make, model, year, registration)
• Your location or postcode (to confirm we cover your area)
• Any additional information you choose to provide in your message

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange and carry out the requested repair work
• Follow up on your booking or service
• Send you a receipt or invoice for work completed

We do not use your data for marketing purposes, and we do not send unsolicited communications.

We process your personal data on the following legal bases under UK GDPR:

• Contractual necessity: to fulfil a service you have requested or entered into a contract for
• Legitimate interests: to respond to enquiries and manage our business operations
• Legal obligation: where we are required to retain certain records for accounting or legal purposes

Your information is stored securely. Enquiries submitted via our contact form are delivered to our business email address. We do not operate a customer database or CRM system.

We retain customer contact and job information for up to 7 years where required for tax and accounting purposes, after which it is securely deleted.

We do not sell, rent, or trade your personal information to any third parties.

We may share your data only where:

• It is necessary to complete your service (for example, ordering specific parts)
• We are legally required to do so (for example, by HMRC or law enforcement)

Any third parties we work with are required to handle your data in accordance with UK data protection law.

Our website may use essential cookies to ensure basic functionality. We do not currently use tracking, advertising, or analytics cookies that identify you personally.

If we introduce any non-essential cookies in future, we will update this policy and obtain your consent where required.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may ask us to delete your data, subject to any legal retention requirements
• Right to restrict processing: you may ask us to limit how we use your data
• Right to object: you may object to processing based on legitimate interests
• Right to data portability: you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us by phone or email. We will respond within 30 days.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address any concerns directly before you contact the ICO.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.